Enrol your child now
If you would like us to perform at your event:
Please note that we do not perform at commercial events (such as weddings) but are here to support local community events and organisations.
Our objective is not only to teach our young people how to play music, but to teach them how to conduct themselves, how to treat others, and how to expect to be treated by others when they are out performing. Our key focus is 'respect'. Respect for their audience, respect for themselves and respect for their instrument and their music. As such, if your event has a stage we ask that we perform on it rather than as a side act, and we ask to be included in any posters/media coverage of your event. Although we are a primarily a teaching programme, we are not a "novelty act" and we are absolutely serious about what we do, doing it to the best of our ability and always aim to deliver the best possible performance and service to our audience. We are proud of our community and want our community to be proud of its young people.
We are not a typical "pipe band" but prefer to see ourselves as a concert band, and can perform with backing instruments where the set up is available.
In the event of bad weather, suitable/alternative arrangements should be made by the organiser or the band reserve the right to postpone/cancel the performance. Our instruments are damaged in wet weather and the financial risk far exceeds any fees gained.
We are a charitable organisation relying on funding, performance fees and donations in order to provide our services to our community and our young people. By hiring EPIC you are not only getting our support for your event, but helping to give back to our community and the next generation of young musicians.
You can pay by -
Bank Transfer: Unity Trust Bank, Epic East Ayrshire Pipe Band Academy,
Account Number: 20 414 294 Sort Code: 60-83-01
Paypal: info@epicea.scot
Thank you for your support and we hope to be able to support your event.
Complete to ask for availability:
Complaints Procedure
We value complaints and use information from them to help us improve our services.
How do I complain?
First and foremost, any issues should be addressed with your child's instructor or the project manager, who will be happy to try and work with you to find a solution that works for both the young person and for EPIC. If this cannot bring about resolution, then a formal complaint may be made through our complaint form.
Your complaint will be marked as official. All communication between you and EPIC should be conducted via this official email address. From this point forward, members of our organisation will not respond to private messages in regard to this matter. All emails will be on record and made available to the board of trustees.
When complaining, please tell us:
· What has gone wrong
· What outcome you are seeking
Please try to keep your comments clear and concise as this will help us to better deal with your issue and reach a solution quicker.
What happens when I have complained?
We will acknowledge receipt of your complaint as soon as possible.
We ask that your child does not attend EPIC activities whilst your complaint is pending.
Our complaints procedure has two stages:
Stage 1: Frontline response
We aim to respond to complaints quickly (where possible, when you first tell us about the issue). This could mean an on-the-spot apology and explanation if something has clearly gone wrong, or immediate action to resolve the problem.
We will aim to give you our decision at stage 1 as quickly as possible, unless there are exceptional circumstances.
If you are not satisfied with the response we give at this stage, a member of the board will decide if your complaint should progress to stage 2.
Stage 2: Investigation
The complaint will be recorded and presented to the board of trustees at the next trustees meeting. An extra-ordinary meeting may be called to deal with the complaint in a more timely manner in exceptional circumstances.
The board will hold a review to investigate the complaint and then deliberate as to what action should be taken.
What if I’m still dissatisfied?
The board's decision is final. In the unfortunate circumstance that you are still not satisfied with our service we will do our best to recommend another service provider for your child.
